Article 85 - Website Connection Issues [Article]
...Start In the search bar type "cmd" then hit enter. This will open the command prompt. Type in "ping -a domainname.com" Once the ping has finished, R
- Article 83 - Where can I get a free FTP program? [Article]
This documentation will direct you to find a free FTP program that we are able to provide support with.
- Article 75 - What is my IP address? [Article]
The following is your current IP address that you are using to connect to the internet:
You may be required to supply this to our su
- Article 19 - How do I renew my domain? [Article]
All domains can be renewed through your account screen. AussieHQ: https://myaccount.aussiehq.com.au Jumba:
- Article 81 - How do I change my domain's name servers? [Article]
If you are needing to change the name servers on your domain, you will need to log in to https://domains.aussiehq.com.au/ using your domain name and doma
- Article 79 - How do I set my domain to not Auto-Renew? [Article]
You can turn off Auto-Renew through the client area under the 'My Domains' tab.
- Article 67 - How do I setup Mac Mail? [Article]
This documentation is for setting up your email account in Mac Mail.
Have you already set up an
- Article 73 - How do I set up Microsoft Outlook 2010? [Article]
This documentation is for setting up your email account in Microsoft Outlook 2010.
Have you alre
- Article 77 - How do I set my domain to Auto-Renew? [Article]
You can set your domain to Auto-Renew through the client area under the 'My Domains' tab.
- Article 59 - How do I reset my cPanel or Plesk password? [Article]
This documentation outlines how to reset your cPanel or Plesk password on any of our shared hosting products. These include cPanel Sm
- I've uploaded my files but they don't appear on my website [Article]
If you've uploaded your website through FTP but are unable to view them through your domain, first ensure that you have uploaded all of the files to the public_html directory within the FTP client. On...
- Article 61 - How do I setup Entourage? [Article]
This documentation is for setting up your email account in Entourage.
Step 1:
- Article 69 - What is MySQL's Database hostname? [Article]
This documentation details your database hostname.
Database Hostname: 127.0.0
- Article 65 - What is my IPS's outgoing mail server? [Article]
This documentation contains a list of ISP mail servers.
- Article 17 - How do I get my domain name password? [Article]
This documentation is for retrieving your lost domain name password.
Option 1:
- Article 63 - How do I access cPanel? [Article]
This documentation outlines how to access cPanel.
When signing up to your new hosting product,
- Article 25 - What is DNS propagation? [Article]
This documentation best describes the process of DNS and nameserver propagation.
DNS propagati
- I've already paid my invoice! Why am I still getting emails about it? [Article]
If paying an invoice through a manual method (BPAY), it will generally take 1-5 business days for the payment to clear and be applied to your invoice. During this time, automatic notifications will co...
- What is the difference between a parked domain and an add-on domain? [Article]
A parked domain name is an additional domain name that leads to the same
place as the main domain name for your account.
Addon domains give you the ability to add a second site to yo
- Canceling Hosting and Domain Registrations [Article]
All cancellations must be submitted through the Client Area. This will give you access to all your billing account and can be accessed by using your registered