Article 85 - Website Connection Issues
Ping test: Go to Start In the search bar type "cmd" then hit enter. This will open the command prompt. Type in "ping -a domainname.com" Once the ping has finished, Right click on the window, and select Mark. Highlight the generated ping output and then press Enter Paste it in and email it throu ...
- Article 83 - Where can I get a free FTP program?
This documentation will direct you to find a free FTP program that we are able to provide support with. You will need your FTP login credentials provided to you from your 'Hosting Account Welcome Email' The following application is developed by a 3rd Party however we support the configuration o ...
- Article 75 - What is my IP address?
The following is your current IP address that you are using to connect to the internet: You may be required to supply this to our support department for the checking of logs or removal from our firewalls.
- How do I use SSH?
By default, SSH access is disabled for all Jumba hosting accounts. To have SSH access enabled, lodge a support ticket once your account is activated with your domain name, control panel login details and your billing password. Once enabled, you can connect with the following settings: Server: yo ...
- Article 59 - How do I reset my cPanel or Plesk password?
This documentation outlines how to reset your cPanel or Plesk password on any of our shared hosting products. These include cPanel Small Business, cPanel Extreme and our other Business Plans. Step 1: Login to your My Account client section. Step 2: Proceed to "My Products & Services" in the Cli ...
- I've uploaded my files but they don't appear on my website
If you've uploaded your website through FTP but are unable to view them through your domain, first ensure that you have uploaded all of the files to the public_html directory within the FTP client. Only files within this directory will be visible through your domain name. Also, ensure that you h ...
- Article 69 - What is MySQL's Database hostname?
This documentation details your database hostname. Database Hostname: 127.0.0.1 (also known as "localhost") Usage: When setting up a Wordpress, ZenCart, OsCommerce, Magento, Drupal or Joomla style of website, you will need to specify where your database is located. Note: For advanced users, if ...
- Article 63 - How do I access cPanel?
This documentation outlines how to access cPanel. When signing up to your new hosting product, you will receive an email titled Jumba :: Hosting Account Welcome Email :: example.com Within this email you will see the specifics for your control panel login: Control Panel Information URL: Use ...
- What is the difference between a parked domain and an add-on domain?
A parked domain name is an additional domain name that leads to the same place as the main domain name for your account. Addon domains give you the ability to add a second site to your web space. Unlike a parked domain, which resolves to the same place as your main site, an addon domain resolves ...
