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Category » Plesk

There were 5 articles found in this category:

1. Article 85 - Website Connection Issues
   Ping test: Go to Start In the search bar type "cmd" then hit enter. This will open the command prompt. Type in "ping -a domainname.com" Once the ping has finished, Right click on the window, and select Mark. Highlight the generated ping output and then press Enter Paste it in and email it throu ...
2. Article 83 - Where can I get a free FTP program?
   This documentation will direct you to find a free FTP program that we are able to provide support with. You will need your FTP login credentials provided to you from your 'Hosting Account Welcome Email' The following application is developed by a 3rd Party however we support the configuration o ...
3. Article 75 - What is my IP address?
   The following is your current IP address that you are using to connect to the internet: You may be required to supply this to our support department for the checking of logs or removal from our firewalls.
4. Article 59 - How do I reset my cPanel or Plesk password?
   This documentation outlines how to reset your cPanel or Plesk password on any of our shared hosting products. These include cPanel Small Business, cPanel Extreme and our other Business Plans. Step 1: Login to your My Account client section. Step 2: Proceed to "My Products & Services" in the Cli ...
5. I've uploaded my files but they don't appear on my website
   If you've uploaded your website through FTP but are unable to view them through your domain, first ensure that you have uploaded all of the files to the public_html directory within the FTP client. Only files within this directory will be visible through your domain name. Also, ensure that you h ...