Article 77 - How do I set my domain to Auto-Renew?
You can set your domain to Auto-Renew through the client area under the 'My Domains' tab.
- Article 59 - How do I reset my cPanel or Plesk password?
This documentation outlines how to reset your cPanel or Plesk password on any of our shared hosting products. These include cPanel Small Business, cPanel Extreme and our other Business Plans. Step 1: Login to your My Account client section. Step 2: Proceed to "My Products & Services" in the Cli ...
- I've already paid my invoice! Why am I still getting emails about it?
If paying an invoice through a manual method (BPAY), it will generally take 1-5 business days for the payment to clear and be applied to your invoice. During this time, automatic notifications will continue to be sent. If you believe you are receiving the notices in error, please contact our acc ...
- What forms of payment do you accept?
We accept credit card (preferred) and BPAY (minimum of $20). Details on these payment methods are outlined in all invoices, or you can contact our accounts department (accounts@jumba.com.au) for further details. PLEASE NOTE: BPAY payments are not an immediate form of payment. Please see this pag ...
- Canceling Hosting and Domain Registrations
All cancellations must be submitted through the Client Area. This will give you access to all your billing account and can be accessed by using your registered email address (where all Jumba correspondence is sent). Client Area: https://myaccount.jumba.com.au Once you have logged in, proceed to ...
- How do I update my billing information?
You can update your billing information through our billing system (named WHMCS) at https://myaccount.jumba.com.au. If you're having problems logging in, and can't retrieve your login details, please contact our accounts department at accounts@jumba.com.au.
- How do I upgrade or downgrade my plan?
To upgrade or downgrade your hosting package, simply contact our sales department at sales@jumba.com.au.
